Terms Of Service
Overview
This website is operated by Cadila (a brand owned and operated by Sigma Textile and Garments Pvt Ltd). Throughout the site, the terms “we”, “us”, and “our” refer to Cadila.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein.
If you do not agree to these terms, please do not use our website.
Eligibility
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction
- You will use our services only for lawful purposes
- All information provided by you is accurate and complete
Use of Website
You agree not to:
- Use our products or services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Transmit viruses, malware, or any harmful code
- Misuse or attempt to disrupt website functionality
Any violation may result in termination of your access.
Account Responsibility
If you create an account:
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activities under your account
- We are not liable for any loss due to unauthorized access
Product Information & Pricing
- All product descriptions and pricing are subject to change without notice
- We strive for accuracy, but errors may occur
- We reserve the right to correct errors and cancel orders if required
Orders & Billing
We reserve the right to:
- Refuse or cancel any order at our discretion
- Limit quantities per customer or order
- Cancel orders that appear fraudulent or intended for resale
In case of cancellation, we will notify you via the provided contact details.
Product Availability
- Some products may be available exclusively online
- Availability may be limited and subject to change
- Returns and exchanges are governed by our Return Policy
Third-Party Services
Our website may include links or integrations with third-party services.
We are not responsible for:
- Content or accuracy of third-party websites
- Transactions or interactions outside our platform
User Content & Feedback
If you submit feedback, suggestions, or content:
- You grant us the right to use, modify, and publish it
- We are not obligated to compensate or respond
You agree not to submit unlawful, abusive, or misleading content.
Accuracy of Information
We do not guarantee that all website content is:
- Completely accurate
- Up-to-date
- Error-free
Use of information is at your own discretion.
Prohibited Uses
You may not use the website to:
- Violate any laws
- Infringe intellectual property rights
- Spread false, harmful, or offensive content
- Attempt data extraction, scraping, or hacking
Violation may result in termination of access.
Disclaimer of Warranties
All services and products are provided “as is” and “as available”.
We do not guarantee:
- Uninterrupted or error-free service
- Accuracy or reliability of results
Limitation of Liability
Cadila and Sigma Textile and Garments Pvt Ltd shall not be liable for:
- Any direct or indirect damages
- Loss of data, profits, or business
- Any issues arising from use of our website or products
Indemnification
You agree to indemnify and hold harmless Cadila and its affiliates from any claims arising from:
- Your violation of these Terms
- Your misuse of the website
Force Majeure
We are not liable for delays or failure due to events beyond our control, including:
- Natural disasters
- Government restrictions
- Technical failures or cyber incidents
Governing Law
These Terms are governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website implies acceptance of updated terms.
Contact Information
Sigma Textile and Garments Pvt Ltd
E-Mail :- dhanlaxmienterprise22@gmail.com
Phone :- +91 93280 50116
Support
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, payments, and support at Cadila.
Ordering & Payments
Browse our collection, choose your preferred size, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your purchase using your preferred payment method.
Once your order is successfully placed, you will receive an order confirmation via SMS and email. You will also receive shipping updates once your order is dispatched.
We accept major payment methods including credit cards, debit cards, UPI, net banking, wallets, and Cash on Delivery (COD), wherever available.
In most cases, failed transactions are automatically reversed by your bank or payment provider within 5–10 business days. If the amount is not reversed, please contact our support team with your payment details.
No, there are no hidden charges. The final amount shown at checkout is the amount you pay, except any clearly mentioned Cash on Delivery handling fee where applicable.
COD availability depends on serviceability, courier coverage, order value, and internal risk checks. If COD is unavailable, we recommend using a prepaid payment option for faster processing.
Shipping & Delivery
We offer free shipping across India on eligible prepaid orders. For Cash on Delivery orders, an additional handling fee may apply depending on your location and order value.
Most orders are processed and dispatched within 1–2 business days. During sales, launches, festivals, or high-volume periods, dispatch timelines may be slightly extended.
Delivery timelines usually range from 2–3 business days for metro cities and 3–5 business days for the rest of India, depending on your location, courier partner, and local service conditions.
Your order will be delivered by one of our trusted logistics partners in secure packaging to ensure it reaches you safely and in good condition.
Currently, Cadila ships within India only. If international shipping becomes available in the future, the same will be updated on our website.
Order Tracking
Once your order is shipped, we will send you a tracking link via SMS and email. You can use that link to check your shipment status in real time.
You can check your order status from your account section, if available, or through the tracking updates shared with you after dispatch.
Returns, Exchanges & Cancellations
We offer a 7-day return and exchange window from the date of delivery, subject to product condition, eligibility, and compliance with our return policy.
Yes, eligible returns and exchanges are generally offered free of charge to provide a smooth and hassle-free shopping experience.
You can request a return or exchange by contacting our customer support team with your order details. If your request is eligible, we will arrange reverse pickup or share the next steps.
For prepaid orders, refunds are issued to the original payment method. For Cash on Delivery orders, refunds are processed to the bank account shared by the customer, subject to successful verification and approval.
Yes, exchanges for another size or eligible product may be possible, subject to stock availability and our exchange policy. If there is a price difference, the applicable amount may be charged or refunded.
Orders can usually be cancelled or modified only before they are shipped. Once dispatched, cancellations or modifications may no longer be possible.
Delivery Issues
While we aim for timely delivery, delays can occasionally happen due to courier issues, local restrictions, weather conditions, or peak demand periods. In such cases, we will do our best to keep you updated.
If a shipment cannot be delivered due to customer unavailability, incomplete address, refusal, or repeated failed delivery attempts, it may be returned to origin. Our support team can assist you with the next steps in such cases.
Please contact our customer support team within 48 hours of delivery and share your order number along with clear images of the issue. We will review the case and assist you on priority.
Account & Support
You can reach out to our support team through the contact details available on our website. For faster assistance, please keep your order number and registered phone number or email address ready.
Yes, you may request deletion or modification of your account-related information by contacting our support team, subject to applicable legal and compliance requirements.
