Privacy Policy

Q: How do I place an order on Cadila?

Browse our collection, choose your preferred size, click Add to Cart, proceed to checkout, enter your shipping details, and complete your purchase using your preferred payment method.

Q: How long does order processing take?

Most orders are processed and dispatched within 1 to 2 business days. During sales, launches, festivals, or high-volume periods, dispatch timelines may be slightly extended.

Q: How long does delivery take across India?

Delivery usually takes 2 to 3 business days for metro cities and 3 to 5 business days for the rest of India, depending on your location and courier partner.

Q: What is Cadila’s return policy?

Cadila offers a 7-day return and exchange window from the date of delivery, subject to product condition, eligibility, and compliance with the return policy.

At Cadila (a brand operated by Sigma Textile and Garments Pvt Ltd), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Order and transaction details

We may also collect non-personal data such as browser type, device information, and website usage to improve your experience.

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates and support requests
Improve our products and website experience
Send important updates, offers, and promotional communication (only when permitted)

Payment Security

All payments are processed through secure payment gateways.
We do not store your credit/debit card or banking details.

Sharing of Information

We respect your privacy.

We do not sell or rent your personal information
Data may be shared with trusted partners (logistics, payment providers) only for order fulfillment
Information may be disclosed if required by law or legal process

Cookies

We use cookies to:

Enhance your browsing experience
Understand customer behavior
Improve website performance

You can disable cookies in your browser settings, but some features may not function properly.

Third-Party Services

We may use third-party tools for analytics and advertising. These services may collect anonymous data to improve ad relevance. No personal identity information is shared.

Your Rights

You have the right to:

Access or update your personal information
Request deletion of your data
Withdraw consent for communication

For any requests, contact us at:
[Insert Your Email]

Policy Updates

We may update this Privacy Policy from time to time. Changes will be reflected on this page.

Contact Us

Sigma Textile and Garments Pvt Ltd
(Operating brand: Cadila)
Email: dhanlaxmienterprise22@gmail.com
Address: Turning Road, 49/50, Sardar Patel Industrial Estate, opp. Narol - Vatva Road, Narolgam, Ahmedabad, Gujarat 382405

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© 2026 Cadila. All rights reserved.
Operated by Sigma Textile and Garments Pvt Ltd.

Support

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, payments, and support at Cadila.

Ordering & Payments

How do I place an order on Cadila?

Browse our collection, choose your preferred size, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your purchase using your preferred payment method.

How will I know if my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation via SMS and email. You will also receive shipping updates once your order is dispatched.

What payment methods do you accept?

We accept major payment methods including credit cards, debit cards, UPI, net banking, wallets, and Cash on Delivery (COD), wherever available.

What should I do if my payment fails but the amount is deducted?

In most cases, failed transactions are automatically reversed by your bank or payment provider within 5–10 business days. If the amount is not reversed, please contact our support team with your payment details.

Are there any hidden charges on my order?

No, there are no hidden charges. The final amount shown at checkout is the amount you pay, except any clearly mentioned Cash on Delivery handling fee where applicable.

Why is Cash on Delivery not available for my location?

COD availability depends on serviceability, courier coverage, order value, and internal risk checks. If COD is unavailable, we recommend using a prepaid payment option for faster processing.

Shipping & Delivery

What are your shipping charges?

We offer free shipping across India on eligible prepaid orders. For Cash on Delivery orders, an additional handling fee may apply depending on your location and order value.

How long does order processing take?

Most orders are processed and dispatched within 1–2 business days. During sales, launches, festivals, or high-volume periods, dispatch timelines may be slightly extended.

How long does delivery take across India?

Delivery timelines usually range from 2–3 business days for metro cities and 3–5 business days for the rest of India, depending on your location, courier partner, and local service conditions.

How will my order be delivered?

Your order will be delivered by one of our trusted logistics partners in secure packaging to ensure it reaches you safely and in good condition.

Do you ship internationally?

Currently, Cadila ships within India only. If international shipping becomes available in the future, the same will be updated on our website.

Order Tracking

How can I track my order?

Once your order is shipped, we will send you a tracking link via SMS and email. You can use that link to check your shipment status in real time.

Where can I check my order status?

You can check your order status from your account section, if available, or through the tracking updates shared with you after dispatch.

Returns, Exchanges & Cancellations

What is Cadila’s return policy?

We offer a 7-day return and exchange window from the date of delivery, subject to product condition, eligibility, and compliance with our return policy.

Are returns and exchanges free?

Yes, eligible returns and exchanges are generally offered free of charge to provide a smooth and hassle-free shopping experience.

How do I request a return or exchange?

You can request a return or exchange by contacting our customer support team with your order details. If your request is eligible, we will arrange reverse pickup or share the next steps.

How are refunds processed for prepaid and COD orders?

For prepaid orders, refunds are issued to the original payment method. For Cash on Delivery orders, refunds are processed to the bank account shared by the customer, subject to successful verification and approval.

Can I exchange my order for another product or size?

Yes, exchanges for another size or eligible product may be possible, subject to stock availability and our exchange policy. If there is a price difference, the applicable amount may be charged or refunded.

Can I cancel or modify my order after placing it?

Orders can usually be cancelled or modified only before they are shipped. Once dispatched, cancellations or modifications may no longer be possible.

Delivery Issues

What happens if my order is delayed?

While we aim for timely delivery, delays can occasionally happen due to courier issues, local restrictions, weather conditions, or peak demand periods. In such cases, we will do our best to keep you updated.

What if my order is marked undelivered or returned to origin?

If a shipment cannot be delivered due to customer unavailability, incomplete address, refusal, or repeated failed delivery attempts, it may be returned to origin. Our support team can assist you with the next steps in such cases.

What should I do if I receive a wrong, damaged, or defective product?

Please contact our customer support team within 48 hours of delivery and share your order number along with clear images of the issue. We will review the case and assist you on priority.

Account & Support

How can I contact Cadila customer support?

You can reach out to our support team through the contact details available on our website. For faster assistance, please keep your order number and registered phone number or email address ready.

Can I request deletion of my account or personal data?

Yes, you may request deletion or modification of your account-related information by contacting our support team, subject to applicable legal and compliance requirements.